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05/10 Thakur Arya
Recruiter at Recruitcare Alliance

Views:23 Applications:16 Rec. Actions:Recruiter Actions:14

Assistant Manager - Content & Customer - eCommerce (5-10 yrs)

Delhi NCR/Gurgaon/Gurugram Job Code: 179773

Hiring for Assistant Manager - E-Commerce (Content & Customer) for an E-Commerce Company at Gurgaon location. The candidate should be an experience in the E-Commerce industry only

Role & Responsibility:

- Responsible for content management of E-Comm App, Website.

- Manage and own with CMS system and e-portal team on related processes.

- Manage category and product placement on the website, maximizing sales and profits while also enhancing the customer experience

- Conduct competitive and best practices research to suggest merchandising and user experience improvements

- Work with e-portal team to set requirements and test new site enhancements and applications, Coordinate site content to support email marketing

- Work closely with E-Commerce Merchandising by providing orientation and potential development

- Perform data analysis to find new insights related to customers and their behaviors to drive traffic and conversion using tools as SEO SEM/PC

- Responsible for E-commerce Marketing strategic execution channel (off/online)

- Maintain marketing dashboards with KPIs (customer acquisition & retention, profitability per customer, aisle crossing, etc.)

- Responsible for all customer issues to ensure customer satisfaction and manage customer complaints.

- Analyze and identify the customer behavior, expectation, opportunities.

- Conduct regular customer analysis to support satisfaction.

Qualifications:

- Bachelor's degree in Business, e-commerce, or IT-related disciplines.

- Minimum 5 years digital marketing, IT web/digital development, and/or e-commerce experience.

- Working knowledge of E-Commerce and/or Online Order Management is preferred.

- Solid knowledge and understanding of business needs and customer expectations are required in order to translate business/customer requirements into functional/technical deliverables.

- Good verbal and written communication skills.

- To collaborate with the ability to efficiently manage multiple tasks and deadlines to ensure successful on-time/budget completions

Location : Gurgaon

Salary : upto 9 LPA

To apply share your CVs  WhatsApp 9953023533

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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