Assistant General Manager - Client Relations - Event Company

What we expect ?

- Manage the financial budget and hiring plans for the Client Servicing Team.

- Effectively address client satisfaction, renewal and escalation issues until resolved.

- Develop a strong understanding of clients- marketing and business objectives and drive.

- High-level strategic planning and completing objectives.

- Provide strong & relevant account management coaching in the field of play.

- Create new sales tools including marketing presentations.

- Identify, develop and build differentiators in client offerings.

- Input into the strategic direction and associated tactics of client accounts based on a strong understanding of their marketing and business objectives.

- Drive client service excellence and a culture of delighting clients.

- Promote the company's vision and values.

Revenue Targets :

- Set Revenue Targets in accord with the Board mandate for new incremental business and ensure fulfilment.

- Create and develop commercial opportunities with existing clients maximizing account and revenue growth.

- Negotiate beneficial and competitive rate cards and contracts with clients' procurement team.

- Ensuring assessment and approval of estimate and timely closure of invoices by the CS team.

- Managing the P&L of all projects at a board approved level.

- Ensuring timely management of client receivables.

Cross Selling/Up Selling :

- Identify, cross-sell and up-sell opportunities across the current client base and bring new opportunities to the business.

- Build a pipeline of future work and ensure that the company's existing client revenue target is achieved.

- Identify, initiate and nurture relationships with partner companies, sister concerns and different departments of an existing client.

Leading a team :

- Increase the effectiveness and efficiency of subordinates, follow best practices, manage & train resources.

- Hire and build a team of professionals primarily involved in CS.

- Manage tracking and reporting of performance to ensure team accountability and quality of deliverables.

- Create an environment of healthy inter-departmental coordination with other departments.

- Be responsible for self-development and to participate in the company performance development process.

How we expect you to do it?

- Managing internal and external processes including departmental MIS, Reviews, Training, Forecasts, etc., on weekly and monthly basis.

- Ensure adherence to the Standard Operating Procedures of the department.

- Carry out all duties in accordance with company policies and standards

- Deliver all aspects with the HR including recruitment, review, appraisals

- Maintaining confidentiality & Non-disclosure for the departmental work

Do you fit in?

- Have 12 years or more of experience in the same or related industry with marketing background.

- Advanced Degree in business or marketing.

- Exemplary client service skills with the ability to maintain and extend client relationships.

- Strong marketing thinking and understanding of the communication disciplines.

- Assertive and able to take charge of a situation when appropriate with the ability to lead, motivate and influence others.

- Proven leadership experience in managing teams, coaching & mentoring individuals.

What you can expect?

- An above industry standard paid leave policy inclusive of casual, sick, bereavement and quarantine leave.

- NeoVitalize a unique paid leave system dedicated towards spending time with oneself as well as with family and friends.

- Intensive performance linked incentives.

- Best in industry rewards and recognition system.

- Maternal as well as paternal benefits.

- Pet adoption policy.

- LGBTQ inclusive work culture.

- Flexible timings.

- Special travel policies.

- Focused learning and development.

- Horizontal and vertical growth

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