Position Name : Ass. Account Manager-Business Operations

Location : Chennai

Experience Range : 4-5 years

Salary Range : 5-6 LPA

About the company :

- Our client is a pioneer, a tech leader and the everyday companion for people at work across more than 46 countries.

- They delivers end-to-end loyalty solutions from loyalty program development to loyalty software implementation to Digital rewards issuance and distribution. As a reputed Digital rewards & loyalty software company, they have managed several award-winning programs across various industry verticals in India.

Job Role and Responsibilities :

- To ensure the Orders are fulfilled within the agreed TAT of the client.

- To ensure sharing of Daily/Weekly/Fortnightly/Monthly Reports in the agreed frequency in an accurate manner.

- To ensure complaints are responded and resolved within the agreed timeframe,

- Coordination with Client and Internal SPOCs for timely fulfillment of orders and compliant closure.

- To ensure Optimal utilization of resources by cross-utilizing them to obtain maximum productivity.

- To manage escalations received from the clients/customers in an appropriate manner.

- Client Program SOPs to be reviewed and amended on a half-yearly basis.

- To identify manual tasks/reports carried out by the team and ensure likely automation for the same.

- To ensure the Helpdesk is managed well. The Call log reports/Email trackers are monitored,

- To do regular Call/Email audits and share feedback to the resources for development.

- Identify exceptional work managed by the team and recognize them for the SPOT/X-tra Mile Award.

Core Responsibilities :

- Bachelor's degree (or higher) in any discipline.

- 4-5 years of experience in the Customer Service Industry with Team Management skills.

- Client Relationship & interpersonal skills

- Technical ability - Good in MS Excel. Good working knowledge in MS office.

- Able to work independently with minimum supervision and achieve the desired results.

- Able to manage multiple-tasks, Workload and priorities.

- Fluent in English, Hindi and a regional language.

Must Haves:

- 4-5 years experience from operations background

- Good in reporting

- Fluency in English and Hindi is mandatory, Tamil-Manageable

- 6 days working (Mon-Sat/10am to 6pm)

- Good in MS-Excel (must know - V/H-lookup, Pivot)

Budget: 5-6LPA (fixed)

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