Head - HR & Admin at Assetmine Capital Pvt Ltd
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ASSETMINE - Cluster Manager/Area Manager - Sales (5-6 yrs)
Cluster Manager / Area Manager
- Providing services to Sub-broker/Franchise/Channel partners Direct Channel as per defined process & scope
- Work closely with B2B Business Team to meet the end objective of providing superlative experience to Sub-broker network
- Maintain requisite relationship with Sub-brokers and Direct Clients
- Responsible for resolving the queries of the assigned sub broker/ Franchise/ Channel Partner received through any of the internal communication channels (Call/ Email/Chat/WhatsApp etc.)
- Ensuring resolution of query as per the stipulated TAT/ Timeline with Quality of resolution being of paramount importance
- Understand each query type, liaise with internal stakeholders (e.g. Product, Tech, Operations, Customer Support and other teams) to get the concerns resolved and revert back to Sub-broker/ franchise within defined TAT
- Own and manage overall resolution TAT and ensure 100% adherence to agreed turnaround time
- Ensure desired output in terms of Productivity, Quality, CSAT and NIL escalation
- Ensure achievement on all core business objectives & defined KPI / KRA parameter
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