Job title: Customer Care Operations

Experience: 1-4 Years

Location: Fazilpur Jharsa, Gurgaon

Company Profile:

We @Assembly (www.assemblytravel.com) are keen to collaborate with young, potential talent that show an inclination to learn and grow within the digital media / ecommerce industry with a very promising opportunity to build a large e-commerce brand in the luggage space. We can assure you to meet all your goals to grow organically with us.

Assembly Luggage (www.assemblytravel.com)

We are an emerging e-commerce brand in the luggage space and growing well. Our design philosophy is to create products that make the travel experience better, enabling smoother transit & better organization on a trip. Our core distribution & marketing channels is digital, with specific emphasis on direct-to-consumer (own website).

Responsibilities:

- Involves interacting (emails, chats, and calls) with customers to resolve queries or concerns they may have.

- Interacting with the backend team to ensure customer delivery timelines are met & their grievances are taken care of.

- Working closely with product/delivery teams to understand and give input to introduce product changes, if any, based on customer service experience and feedback.

- Developing and maintaining standard operating procedures for common situations.

- Preparing performance reports by collecting and analyzing data from the customer service functions.

- Specifying and building tools to improve the speed and quality of support.