HR Associate at Assembly Luggage
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Assembly - Executive - Customer Care Operations (1-4 yrs)
Job title: Customer Care Operations
Experience: 1-4 Years
Location: Fazilpur Jharsa, Gurgaon
Company Profile:
We @Assembly (www.assemblytravel.com) are keen to collaborate with young, potential talent that show an inclination to learn and grow within the digital media / ecommerce industry with a very promising opportunity to build a large e-commerce brand in the luggage space. We can assure you to meet all your goals to grow organically with us.
Assembly Luggage (www.assemblytravel.com)
We are an emerging e-commerce brand in the luggage space and growing well. Our design philosophy is to create products that make the travel experience better, enabling smoother transit & better organization on a trip. Our core distribution & marketing channels is digital, with specific emphasis on direct-to-consumer (own website).
Responsibilities:
- Involves interacting (emails, chats, and calls) with customers to resolve queries or concerns they may have.
- Interacting with the backend team to ensure customer delivery timelines are met & their grievances are taken care of.
- Working closely with product/delivery teams to understand and give input to introduce product changes, if any, based on customer service experience and feedback.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance reports by collecting and analyzing data from the customer service functions.
- Specifying and building tools to improve the speed and quality of support.