Responsibility Deliverables:

Strategic Planning :

- Quality check of company support

- Lead Conversion Gap Analysis

- Sales Funnel & Master database management

- Quotation, tendering

- MIS generation & analysis

- OEM reporting

- Process/SOP/Manual upkeep

- Team Development

- Feedbacks

- Interdepartmental relationships

- Team Planning

- Career Development

- Performance Management & Improvement

- Skills upkeep

Tasks and Activities :

Review :

- Review of shipment/booking targets, gap bridging template and action plan (for resellers)

- Review IS action on every enquiry for timely response

- Review of the accuracy of the quotation

- Review of miss on the GeM tender

- Review of timely tender participation

- Review of accuracy and time of the compliance template

- Review of final negotiated proposal made and sent

- Review - accuracy & time & completeness of order acknowledgement

- Review and Analysis of the delay of payments

- Review of the correctness of the segmentation in the database

- Follow the STOP system

Principle Management :

- Funnel consolidation and data completeness

- Quality check of company support (any kind) from Customers

- Select all customers 6 months before from the month you are calling (from booking file or master database as needed) Identifying the person to call - has to be HOD (purchase/end-users boss)

- Call the identified person

- Fill the back office function checklist on the call

- Send the customer an email - thank them for their time & add the action item

- Take any action that might have come out from the call

Function FAQ Database :

- Maintaining (adding, updating, deleting) your function related problems and solutions to them

- Training the team on Functional FAQ database

Strategic Planning :

- Internal need analysis for building new internal activity & processes list & execution of the same (for their individual functions)

- Review of all processes, templates, checklists and qualifying matrix

Lead Conversion Gap Analysis :

- Gap Analysis of Lead Conversion (for LTP products)

- Fill the Gap bridging template with short term actions

- Run the identified campaigns as per their processes Customer feedback usage

- Passing on any positive customer feedback to the marketing team

Query handling of internal team/external customer :

- Respond to the needful person by email within 24 hours

- Solve the query

- Send the solved query report to the person within 24 hours of solving it by email

Skills upkeep :

- Job role specific skills PRE (training) model (what skills, gaps, where to learn from for every member) making and upkeep of your team

- Job role specific skills PRE model making and upkeep of self

Feedbacks :

- Issue based problem solving in the situation leading to process change where required

- Listing of incidents for your direct reporting team member that need to go to feedback

- Give feedback to direct reporting team member and make an action plan for them where required

- Submit the feedback to the HR Interdepartmental relationships

- Upkeep of the communication matrix

- Execution of changes in processes from the upkeep of communication matrix

- Make efforts to resolve the issues with the other leader

- If not resolved ask for guidance from management on your efforts to resolve the issue

Team Planning :

- Team vs territory-work planning

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