1) Communicate with target audiences and build and develop customer relationships and develop the online business.

2) Work closely with in-house team for website management and other e-commerce platforms

3) Maintain and update customer databases and forming reports based on customer satisfaction statistics

4) Supporting the marketing team in completing agreed activities

5) Manage large amounts of incoming phone calls and generate sales leads

6) Converting leads to sales

7) Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

8) Curating streamlined email and social media communication mediums for offers, updates and much more

9) Dealing with customer issues and churning out an easy-to-follow solution

10) Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

11) Managing payment and delivery of customer orders

12) Helping customers choose the right product for their requirements and budget through website and what app business platform

13) Handling customer concerns and complaints in a timely manner

14) Informing customers of upcoming promotions or deals

15) Establishing a positive rapport with all clients and customers via phone

16) Interacting with customers to ensure they have a desirable and shareable experience

17) Identify and assess customers- needs to achieve satisfaction

18) Strong phone contact handling skills and active listening

19) Excellent communication and written skills

20) Have creative skills

21) Ability to multi-task, prioritize, and manage time effectively

22) Writing and proofreading creative copy

23) Maintaining websites and tracking data analytics

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