About Arth :

Arthimpact Digital Loans (ARTH) is established in 2018, ARTH is a technology first Micro-MSME finance company that provides short-term, fair-priced, collateral-free (unsecured) business loans to micro-enterprises and self-employed entrepreneurs across India with a focus on women-led businesses. It addresses three key impact objectives:

- Empowering Micro-entrepreneurship

- Livelihood Enhancement

- Financial Inclusion

Position : Cluster Manager

Location : Aydohya, UP and Bhiwadi - Rajashtan

Role & Responsibilities :

- Responsible for setting up and managing the business operations of the assigned business cluster

- Develop strategies of the cluster for business development and customer base creation

- Develop market maps, area charts and customer clusters for business development

- Responsible for Cluster KPI achievement weekly & monthly - Originate, onboard and engage customers across financial services

- Assignment of business goals and targets to the team across clusters

- Develop the execution plan (route charts, schedule, and daily roster) with the team and ensure adherence to the plan to achieve the target.

- Maintain digital records and database on real-time basis on the MIS systems

- Develop community initiatives designed to create connections between the customer, including new customer introductions, overseeing events, electronic and print communications, and building walkthroughs.

- Develops and implements best practices processes and technology to improve serviceability to customers and enhance the productivity of the team

- Solve customer-related issues to meet customer expectations and develop customer goodwill

- Champion the brand awareness and cluster customer success for the company

- Manage & maintain high quality portfolio across products & services - Portfolio Quality Management (PQM)

- Responsible for team management & constant trainings for continual updates & improvement

- Conduct surprise field visits to customers and business sites to ensure process adherence & necessary controls

Qualification & Skills required :

- Post-Graduation in Business Administration, Banking & Finance, Economics or related discipline;

- At least 5 years- relevant experience in MSME lending and financial solutions in any reputed NBFC/Small Finance Banks or Fintech

- Candidates with credit management experience and or clustering finance will be preferred

- Good understanding of the risk & compliance areas across a wide variety of credit products and regions;

- Good team management and field operations management

- Excellent communications and interpersonal skill

- Interested in driving technology led solutions

- Proficiency in use of MS Word, Excel and PowerPoint

- Passionate about development & impact work

Arth is an Equal Opportunity Employer

Explore us on

@ Webpage www.arthdigital.net

@ Linked in https://www.linkedin.com/organization-guest/company/arthimpact-digital

@ youtube https://www.youtube.com/channel/UCmEFbMAO_4vcx71wE36fpkA

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