HR at Arrow Xpress Solutions Pvt. Ltd.
Views:40 Applications:13 Rec. Actions:Recruiter Actions:0
Arrow Xpress Solutions - Executive - Customer Support (1-2 yrs)
Responsibilities
- Answer Inbound/Outbound Calls Professionally And Provide Information About Products And Services, And Obtain Details Of Complaints
- Keep Records Of Customer Interactions And Transactions, Details Of Inquiries, Complaints, And Comments, As Well As Actions Taken.
- Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests.
- Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation.
- Generate Ewaybills And Other Documents Related To Shipment Delivery And Keep A Record Of The Same.
- Be Fluent In Communication, Handle Customer Queries And Resolve On Priority By Coordinating With Other Departments.
- Sending Daily MIS Reports To Customers Timely.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
