Role : Client Account Manager

Type : Full Time

Responsibilities :

- Retention and Expansion within existing customer accounts is the primary responsibility

- Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to serve and motivate key accounts to stay with the business.

- Maintain an updated sales funnel and participate in regular sales reviews and conducts analysis that influence account-specific decision making

- Remain responsible for assessing, clarifying, and validating the customers needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business- standards.

- Advise customers on strategic initiatives and roadmaps aligned with executive vision.

- Identify and evaluate the business opportunities by keeping an eye out for business best practices, trends, and principals that will enable the key account team to keep the customers satisfied.

- Implement Sales strategies that lead to high customer satisfaction, hence, building awareness and credibility with the existing customers.

- Take part in the strategic account planning process in which the financial targets, performance objectives, account management standards and critical milestones over specific periods of time are to be decided.

- Plays an analytical role to prepare detailed proposals/quotes depending on each customer's requirements.

- Will be responsible to prepare pricing documentation for the business's products/services.

- Manage customer relationships and provide engagement oversight, Identify and develop project opportunities with existing customers.

- Optimize existing processes within the company and actively enhance all Customer Success initiatives.

- Stay collaborative with the customer support and resource management departments in an effort to meet the account performance objectives as well as the key accounts- expectations through complimentary cross-functional efforts.