- The role involves executing sales processes, handling escalations, managing campaign strategies, training and leading customer service teams, and overseeing staff members. The desired candidate should have an MBA qualification, preferably be a woman, possess skills in data software and MS Office, and demonstrate good communication, analytical, leadership, and time management skills.

Key Takeaways :

- Executing sales processes, handling escalations, and managing campaign strategies are key responsibilities.

- Training and leading customer service teams is an important aspect of the role.

- The desired candidate should have an MBA qualification and preferably be a woman.

- Skills in data software and MS Office are preferred.

- Good communication, analytical, leadership, and time management skills are necessary for the role.

- The ability to work independently and adhere to strict deadlines is important.

- Candidates with an MBA/CFA educational background are preferred.

Role and Responsibilities :

- Executing sales process with the team to provide financial repayment plans to customers for their loans through digital channels and voice process

- Handling escalation cases.

- Campaign Strategy management for loans.

- Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy

- Train & Lead the team of customer service team to improve their quality and performance metrics

Skill Requirements :

- Overseeing staff members

- Setting sales goals and targets for the office.

- Creating and implementing a strategy to improve performance

- Implementing and monitoring adherence to policies to contain customer escalations

- Maintain & adhere to deadlines for the team

- Negotiating with customers in cases when non-payment occurs.

- Preparing monthly feedback reports on sales performance

- Remaining informed of any legislative procedural training regarding RBI regulations

- Training and mentoring of staff members in the Sales department.

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