Role and Responsibilities :

- Communicating with customers and helping in providing sales

- Handling escalation cases

- Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy

- Achieving targets and building a team

- Making daily achievement reports of the team

- Participating in the design of call monitoring formats and quality standards

- Overseeing staff members and ensuring the accurate and timely invoicing of customers

- Helping the company in other roles as well

- Setting payment collection goals and targets for the department

- Creating and implementing a strategy to improve the collection of the team

- Implementing collection policies and procedures to avoid excessive outstanding credit

- Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations

- Implementing deadlines for invoicing and payment collection

- Negotiating with customers in cases when non-payment occurs

- Preparing monthly feedback reports on payment collections

- Remaining informed of any legislative procedural training regarding debt collection

- Training and mentoring staff members in the Sales department

Candidate Qualifications :

Graduate in MBA/CFA

Females preferred

- Experience with accounting software and knowledge of MS Office, Google Docs and Google sheets (preferred)

Required Skills :

- Excellent analytical skills and an eye for detail

- Outstanding leadership and managerial skills

- Strong time and people management skills

- Ability to work to strict deadlines

- Good verbal and written communication skills

Educational Background : MBA/CFA

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