REPORTING PERSON : BUSINESS HEAD

JOB DESCRIPTION :Designation Area Business Manager

Role Description: Area Business Manager will be the single PoC from company for all property owners in that cluster. He/She will be responsible for driving business performance, maintaining relationship with owners, driving customer experience, resolving owner escalations and owning operations delivery for existing properties in the cluster.

KRAs :

1. Stock Management:

- Achieve highest take from the assigned portfolio of owners by managing the relationship, issue resolution and owner alignment on key issues

- Take necessary actions for inventory control and ensure constant SRNs availability across the assigned portfolio

- Drive actions and initiatives to winback properties which have gone in sold-out, by speaking with the owner and resolving owner issues.

- Deploy R&M and other resources at the property to win-back KB rooms and sold-out properties

- Ensure revpar at the property by solving for perfect SMART inputs through owner alignment and internal coordination e.g., No restrictions - UMC/LID, prepaid, floors, presence of OTA handles, low 3C etc

- Enhance take through VAS sales and TR% regeneration 

- Take and drive decisions across offline demand, Supply, CX with the right balance

- Drive revenue by ensuring all bookings are being billed no booking is slipping or being misappropriated by the PM/Owner

2. Stakeholder Management:

- Meet with owners to solve for complex owner issues / painful owners and resolve any escalations

- Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively

3. Superior Guest Experience:

- Ensure cluster performance of Cx metrics against target, especially driving guest experience performance for bottom properties in the cluster

- Manage daily operations of various SMART hotels and ensure adherence all Company operational Procedures and guidelines

- Ensure quality standards to promote repeat business

- Implement and lead new initiatives at property to maintain great guest experience.

- Manage all CID/Shifting cases across the property clusters to ensure guest experience is not hampered

- Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs. Ensure the correct restrictions are in place on the web/app and work with cross functional teams to drive this

- Plan for emergency situations & dealing these with minimal cost impact- Water, Electricity, Staff Shortage, shifting etc.

4. Operations Efficiency : 

1. Take initiatives for driving cost reduction and optimization of toiletries

If you are interested for the above job profile, kindly share your updated resume 

Deepa / HR Recruiter
9840727899

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