Customer Support Executive

About the Position :

Role : Customer Support

Designation : Customer Support Executive

Experience : 0-2 Years

Location : Gurgaon

Compensation : Best in the Industry

Education : Graduation/ MBA / PGDM

Industry Type : Technology / SaaS product

Functional Area : Client Support

About Applicate AI :

- Founded by Ex Coke business leaders, we are a Sales-Tech start-up creating future of sales @ AI. We are already working at scale with top global companies like MARS, SHELL, RB, Coca-Cola, Colgate, Perfetti, and others across 16+ countries in Asia, Europe and LATAM

What We do :

- Large CPG Companies lose 12-35% of Sales daily, due to inherent human inefficiencies, and Store level gaps and opportunities every day. Even 1-2% improvement drives Millions of $ of incremental revenue.

- Our Mission is, to exponentially augment Sales Team's competency and intelligence with AI, to drive Sales and Execution at a speed and scale impossible to match by human efforts. Sales Teams using our AI Platform have an extraordinary and unfair advantage over others .

- With our AI Platform for Sales, we are leading two technology interventions that will redefine the future of CPG sales, by eliminating human inefficiencies :

1. Augmented Intelligence of Sales Teams - with our proprietary product AI Supervisor. [Won the title of Challengers in NASSCOM AI Game Changers 2021 Compendium, for AI Implementation at scale and Business impact].

2. Digital RTM to transform the current 100% people dependent RTM of consumer goods companies - with our E-B2B Platform powered by AI Sales Agent. [Winner in NASSCOM Retail Tech Challenge, judged by Business and Tech leaders from HUL, RB, Marico and other top companies]

Roles & Responsibilities :

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure .

- Co-ordinating between customers & Technical team in order to provide on time solution of their queries.

- Manage large amounts of incoming calls

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts and file documents 

- Resolve customer complaints via phone, email, mail

Desired Candidate Profile :

- Excellent communication skills both verbal and written

- Good hands on MS-Office( Ms- Excel)

- Good IQ level

- Client/customer queries Handling

- Track Record of all the queries and related solutions

- Strong phone contact handling skills and active listening

- Ability to multitask, prioritize and manage time effectively

What's on Offer ?

1. Opportunity to work with top professionals and experts in a mission mode, to lead and contribute to the creation of a Global company.

2. Create value for the customers, engage with top Global brands and CXOs, and help them experience the Future of Sales.

3. Be a part of Wealth Creation and earn extraordinary financial benefits as a part of ESOP plan, specially designed for high performers.

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