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26/06 HR
HR Manager at AppInsight Technologies

Views:134 Applications:39 Rec. Actions:Recruiter Actions:0

AppInsight - Business Development Role (1-3 yrs)

Karnataka/Udupi Job Code: 122106

Job Purpose

To maximize the sales of a company's goods or services in many different settings. The incumbent is also involved with identifying new markets and business opportunities.

Job Description :

Will be involved in maintaining a good relationship with the sellers. They will ensure the retention of the sellers.

- Deliver & Maintain high seller experience at all times

- Manage day to day activities of the process

- Drive the team to achieve desired results

- Work with internal teams to resolve all seller issues within defined timelines

- Manage and drive staffing plans with the Service Planning team

- Actively contribute and lead process level improvement ideas to provide enhanced seller experience

- Act as point of escalation for sellers & internal customers

- Build action plans based on opportunity areas

- Motivate team members to perform to the best of their abilities

- Monitor and drive seller performance through collaboration with the Intelligence team

- Ensure all processes within the team are followed as per the SOP

- Periodically audit calls & emails to identify gaps & coach team members

- Drive seller centric culture within the team and walk the talk

- Plan, schedule and ensure consultant availability to handle volumes with desired service levels

- Build Company's Seller Support as the best support team across all Marketplace for sellers

- Escalate unresolved issues to the correct teams and follow up till closure

- Own, Plan & Conduct Performance reviews & appraisals for the team & team leads

- Actively engage in R&R for the team and drive employee motivation

- All other duties as assigned.

Desired Skills & Experience

- Should be analytical & process-oriented.

- Should have excellent written & verbal communication skills.

- Analytical bend, understand data, identify trends and infer action plans

Key Responsibilities :

A. To identify potential customers, create and close new business opportunities in line with the strategic direction of the company.

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