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16/03 HR
HR Manager at Anytime Fitness

Views:37 Applications:9 Rec. Actions:Recruiter Actions:8

Anytime Fitness - Executive - Customer Service (1-2 yrs)

Delhi NCR/Ghaziabad/Noida Job Code: 262903


- Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.

- Protectively attend and respond phone calls and e-mails.

- Keep records of customer interactions.

- Follow communication procedures, guidelines and policies.

- Provide accurate, valid and complete information by using the right methods/tools.

- Identify and assess customers- needs to achieve satisfaction.

- Handling customer concerns and complaints in a timely manner.

- Assure satisfactory level of service is being provided to customers.

- Maintain a polite attitude towards customers when interacting on call.

Requirements :

- Prior experience in fitness industry would be an add on.

- Must be comfortable with answering multiple calls per day.

- Good interpersonal skills.

- Decent command on spoken English with fluency.

- Graduate candidates or Result awaited candidate can apply.

- Should have a go getter attitude.

- Strong phone contact handling skills and active listening.

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