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19/09 Alisha
HR Executive at Antier Solutions

Views:138 Applications:26 Rec. Actions:Recruiter Actions:2

Antier - Manager - Client Relationship (3-8 yrs)

Chandigarh Job Code: 292538

Responsibilities :

- Building positive relationships with client

- Execution of agreements with the customers

- Interact with clients through e-mail, phones, letters, etc. at various stages.

- Ensure the correct information and services are delivered to clients.

- Handle the client grievances and coordinate with the IT, PM, & BA team for the best possible solutions

- Assisting with generating new business

- Identifying opportunities for greater profits

- Understand clients' needs and develop plans to address them

- Identify key staff in client companies to cultivate profitable relationships

- Resolve client's complaints quickly and effectively

- Forward up-selling and cross-selling opportunities to the sales team

- Promote high-quality sales, supply, and customer service processes

- Aim to preserve clients

- Approach potential clients to establish relationships

- Gain solid knowledge of competitors

- Solutions oriented and troubleshooting approach

- Daily, weekly, and monthly collection Reports, preparation of MIS & presentation to the management.

- Maintain client feedback service tracker.

Requirements and skills :

- Proven experience as a Client Relationship Manager

- Ability to build relationships and quickly develop trust.

- Strong presentation, communication, organization, multitasking, and time management skills.

- Knowledge of customer relationship management (CRM) practices

- Experience in sales or customer service is preferred

- Problem-solving attitude

- Good communication & interpersonal skills, People Management, Perseverance, and aptitude for process improvements.

- Aptitude for fostering positive relationships

- Teamwork and leadership skills

- Customer-oriented mindset

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