The Telesales Team Lead is responsible for leading a team of Telesales Representatives, driving sales performance, and ensuring the achievement of team targets. This role requires a strong background in telesales, demonstrated leadership capabilities, and the ability to mentor and coach team members.

Key Responsibilities:

- Lead and Motivate the Team: Direct, guide, and motivate a team of Telesales Representatives to achieve individual and collective sales goals.

- Training and Development: Design and deliver training programs to enhance team skills, knowledge, and proficiency in sales and product knowledge.

- Performance Management: Monitor team performance, provide regular feedback, address performance gaps, and recognize and reward top performers.

- Process Optimization: Analyze team processes, identify areas for improvement, and implement strategies to increase efficiency and sales productivity.

- Operational Excellence: Ensure adherence to quality standards, call handling procedures, and CRM best practices.

- Reporting and Analysis Track sales data and generate reports for management review, providing insights for strategic decision-making.

- Collaboration: Foster collaboration within the sales team and across departments to ensure seamless lead generation and conversion.

Qualifications:

- Proven Telesales Experience : Significant experience in a telesales role with demonstrated success in consistently exceeding targets.

- Leadership Skills : Exceptional leadership, coaching, and motivational skills.

- Communication and Interpersonal Skills : Outstanding communication and interpersonal skills, adept at building relationships and resolving conflict.

- Strategic and Analytical Thinking : Ability to analyze data, identify trends, and develop effective sales strategies.

- Organizational Skills : Strong organizational and time management skills with the ability to manage multiple priorities.

- Bachelor's Degree: A bachelor's degree is required.