ANS eCommerce - Customer Support Role (1-3 yrs)
Role & Responsibilities :
- Handle customer support process (emails and calls) for leading e-commerce brands
- Work with operations and business team to provide resolution to customer queries
- Maintain resolution TATs and data hygiene
- Prepare monthly management reports, track and monitor client's performance
Desired Skills & Experience :
Must-have :
- 1 - 2 years of relevant work experience
- Excellent communication skills
- Should be good with time management and organized
- Should be process driven and high on ownership
Good to have :
- Proficiency in MS Excel
- In-depth knowledge of performance metrics
- Familiarity with e-commerce and logistic operations
- Experience of working on OMS (order management system) and ticketing tool
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
