17/09 Priya S
Chennai at Animaker Inc.

Views:273 Applications:50 Rec. Actions:Recruiter Actions:33

Animaker - Specialist - Customer Support (1-5 yrs)

Chennai Job Code: 91216

Customer Support Specialist


Animaker is looking for a Sharp-witted Customer Support Specialist who can provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. As a fast-paced startup with revolutionary, innovative products in visual content creation space, we aim to create a difference and delight our customers. We have over 4 million users from 170 countries; 78 + of them are Fortune 500 companies like Wal-Mart, Ford, GM, GE, Microsoft, Google, Unilever etc.

We are the recipients of various accolades such as Smart Startup for the year 2017 by Economic Times, - One of the top startups in Europe- by TheNextWeb, - Best Startup- by CII (under the category, Information technology startups), one of the top 50 startups in 2018 by Smart CEO.

Your day @ Animaker revolves around :

- Providing high-quality support via email and chat, helping our customers troubleshoot and resolve any issues that arise

- Partner with our engineering team to find and fix bugs before they impact our customers

- Work in coordination with the sales team and customer success team to provide product-based support to them

- Follow standard procedures for proper and timely escalation of unresolved issues to the appropriate internal teams

- Provide product training & demos to internal and external customers

You will be the BEST fit if you have :

- 1- 5 yrs of hands-on support experience with global customers in the customer support space

- Basic knowledge in C, C++, HTML and CSS

- Fluent in English with excellent listening, verbal and written communication skills

- Ability to extract, analyze and report on data; knowledge of database tables & SQL

- Demonstrated ability to organize and create structure out of sometimes ambiguous problems

- Excellent critical thinking skills with an ability to find creative solutions

- Experience in SaaS or other tech startups a plus

- Customer-first attitude with a strong sense of empathy and excellent follow-up skills

- Able to work in rotational shift

- A background in B.E/B. Tech or MCA is required.

You can expect the following from us :

- Competitive salary.

- A highly talented and versatile team of Engineers, Researchers, and Designers.

- Flexible working hours.

- In-house Cricket Pitch & Bowling Simulation. (First Time in India).

- Fitness membership, plus free Yoga and Meditation.

- Sponsored team events.

- Fun and quirky celebrations.

- Mini Theater.

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