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20/05 Priya S
Chennai at Animaker Inc.

Views:235 Applications:65 Rec. Actions:Recruiter Actions:60

Animaker - Executive - Customer Support (2-6 yrs)

Chennai Job Code: 119556

About the Company :

- As a fast-paced startup with revolutionary, innovative products in visual content creation space, we aim to create a difference and delight our customers.

- We have over 4.9 million users from 250+ countries; 78 + of them are Fortune 500 companies like Wal-mart, Ford, GM, GE, AT&T, Microsoft, Google, Unilever, etc.

- We are the recipients of various accolades such as - Smart Startup- for the year 2017 by Economic Times, - One of the top startups in Europe- by TheNextWeb, - Best Startup- by CII (under the category, Information technology startups), one of the top 50 startups in 2018 by Smart CEO.

Job Description :

- Animaker is looking for a quick-witted Customer Support Specialists who can provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

As a Customer's go-to person, your typical day might include the following :

- Take ownership of user issues reported and resolve it.

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- Prepare product reports by collecting and analyzing customer information

- Suggest solutions when a product malfunctions

- Utilize computer technology to handle high call volumes/emails.

This job might be for you if you have :

- Proven Customer Support experience

- Good in problem analysis and solving, troubleshooting, requirement Analysis

- Solid verbal, written, presentation and interpersonal communication Skills

- Strong phone contact and email query handling skills and must be an active listener

- Customer orientation and ability to respond to different personalities.

- Basic knowledge in C, C++, HTML and CSS

- Expertise in DBMS

- A quick learner with a deep understanding of the Product is a must.

- Willing to work in rotational shift.

Education: B.E/B.Tech or MCA

You can expect the following from us :

- Competitive salary.

- A highly talented and versatile team of Engineers, Researchers, and Designers.

- Flexible working hours.

- In-house Cricket Pitch & Bowling Simulation. (First Time in India).

- Fitness membership, plus free Yoga and Meditation.

- Sponsored team events.

- Fun and quirky celebrations.

- Foosball.

- Mini Theater.

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