Animaker - Executive - Customer Support (2-6 yrs)
About the Company :
- As a fast-paced startup with revolutionary, innovative products in visual content creation space, we aim to create a difference and delight our customers.
- We have over 4.9 million users from 250+ countries; 78 + of them are Fortune 500 companies like Wal-mart, Ford, GM, GE, AT&T, Microsoft, Google, Unilever, etc.
- We are the recipients of various accolades such as - Smart Startup- for the year 2017 by Economic Times, - One of the top startups in Europe- by TheNextWeb, - Best Startup- by CII (under the category, Information technology startups), one of the top 50 startups in 2018 by Smart CEO.
Job Description :
- Animaker is looking for a quick-witted Customer Support Specialists who can provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
As a Customer's go-to person, your typical day might include the following :
- Take ownership of user issues reported and resolve it.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Prepare product reports by collecting and analyzing customer information
- Suggest solutions when a product malfunctions
- Utilize computer technology to handle high call volumes/emails.
This job might be for you if you have :
- Proven Customer Support experience
- Good in problem analysis and solving, troubleshooting, requirement Analysis
- Solid verbal, written, presentation and interpersonal communication Skills
- Strong phone contact and email query handling skills and must be an active listener
- Customer orientation and ability to respond to different personalities.
- Basic knowledge in C, C++, HTML and CSS
- Expertise in DBMS
- A quick learner with a deep understanding of the Product is a must.
- Willing to work in rotational shift.
Education: B.E/B.Tech or MCA
You can expect the following from us :
- Competitive salary.
- A highly talented and versatile team of Engineers, Researchers, and Designers.
- Flexible working hours.
- In-house Cricket Pitch & Bowling Simulation. (First Time in India).
- Fitness membership, plus free Yoga and Meditation.
- Sponsored team events.
- Fun and quirky celebrations.
- Mini Theater.