HR Manager at Anand Systems Engineering Pvt.Ltd.
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Anand Systems Engineering - Telesales Role (0-1 yrs)
- Cold calling people using a given phone directory to sell products .
- Answering incoming calls from prospective customers.
- Using scripts to provide information about product's features, prices etc. and present their benefits.
- Ask pertinent questions to understand the customer's requirements.
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
- Record the customer's personal information accurately in a computer system.
- Deal with complaints or doubts to safeguard the company's reputation.
- Serves customers by selling products and meeting customer needs.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
- Focuses sales efforts by studying existing and potential volume of dealers.
- Submits orders by referring
- To price lists and product literature.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current market place information on pricing, products, new products, delivery schedules, and merchandising techniques.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Provides historical records by maintaining records on area and customer sales.
- Contributes to team effort by accomplishing related results as needed.
