Business Support Manager at Snaphunt Pte. Ltd.
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Analyst - Customer Support - Property Technology Startup (0-5 yrs)
Customer Support Analyst
- Regional Role
- Work in a company with a solid track record of performance
- Work alongside & learn from best in class talent
- A role that offers a breadth of learning opportunities
- Our Client is a California-based property technology startup building next-generation technology for Homeowner Associations
The Job:
Responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers; needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Ideal Candidate:
Skills Required:
- The candidate should have excellent English Communication.
- Available for working at US Shift
- Should be result-oriented.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
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