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10/02 Pallavi
HR at Aptean

Views:85 Applications:42 Rec. Actions:Recruiter Actions:0

Analyst - Customer Success (1-3 yrs)

Bangalore Job Code: 146550

Key Responsibilities :

- Provide friendly, high-quality customer service for our clients

- Receive client inquiries via phone and email regarding product functionality or problems

- Assist in researching and troubleshooting efforts, including escalations

- Develop and communicate solutions back to clients within established timelines

- Provide application and process training to customers

- Document detailed problem descriptions and resolutions that are provided to the client

Required Qualifications :

- Degree or certificate in a business or computer related field and/or accounting, or equivalent experience

- 2+ years experience in customer service

- Excellent communication and customer focus skills (verbal and written); ability to work with end users and stakeholders on issues and questions

- Ability to work both independently and in a team environment

- Must have desire and ability to learn and a high level of motivation and initiative

- Can work and adapt in a rapid paced environment and an ability to respond to changing priorities

- Willingness to assume additional responsibility to support team efforts and workload

Preferred Qualifications :

- Experience with accounting software, ERP systems and inventory distribution

- Familiarity with Windows based products including SQL Server Management Studio (SSMS), Microsoft Visual Studio, Microsoft Team Foundation, and Microsoft SQL Server

- Experience using the Microsoft Office Suite with strong Excel capabilities

- Experience with software installations

- Experience with software application support

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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