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12/02 Vineeta
Manager - HR at Amway

Views:30 Applications:10 Rec. Actions:Recruiter Actions:5

Amway - Executive/Senior Executive - Customer Services (2-6 yrs)

Mumbai Job Code: 110298

Purpose : 

To handle customer service and support ABOs business with high degree of accurate and timely responses to their queries.

Primary Responsibilities : 

- Handling all queries, complaints & request at CS desk for all ABOs, PCs & Customers

- Regular & proactive communication with distributors on product launches, product availability, promos, new/ any policy changes.

- 100 % CMP usage for all queries, complaints. Issuance of CMP reference number to all ABOs

- Ensure facilitation & support to ABOs / PCs / Customer walk ins at office in case of any concerns expressed during their visit to the office

- PC Application entry

- Adhering to SOP for various Information Change Processes and uploading correct documents in the CMP Link.

- Correct, complete & professional communication (written, verbal) to all queries, complaints received through walk ins & emails

- Adherence of all CS processes and maintaining timelines

- Close coordination with Amway. Its standalone counters for all business / CS updates.

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