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05/05 HR
HR at Amicus Capital Partners LLC

Views:60 Applications:21 Rec. Actions:Recruiter Actions:3

Amicus Capital Partners - Customer Experience Role (2-4 yrs)

US Job Code: 118659

We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We- re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here

Job Duties and Responsibilities :

The Customer Experience- Representative answers inbound technical and customer service calls from internal and external customers.- Other responsibilities as follows:

- Supports Tier 1 technical support and customer service phone support for external customers

- Regular and predictable attendance

- This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests

- Provide quality technical support service through one-contact resolution to establish a long-term customer relationship

- Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone

- Assist customers with their billing and payments as needed

- Sell multiple entertainment products and services as well as hardware systems and accessories -

Essential Functions:

A Customer Experience- Representative performs the job duties and responsibilities above as well as the following essential job functions:-

- Willingness to work flexible schedules including weekends, holidays, and evenings

- Ability to regularly sit for long periods of time

- Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases

- Take back-to-back phone calls from DISH internal customers nationwide and- assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services

- Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc.- You will be constantly measured on these metrics

- Deescalate upset or irate customers in order to satisfactorily address their customer service needs

Skills - Experience and Requirements

A successful Internal- Customer Experience Representative will have the following:

- High School diploma, GED, or equivalent experience

- Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines

- Strong organizational, time management, and problem solving skills

- Six-months of related customer service experience and/or training preferred

- Excellent written and oral communication skills

- Strong sense of professionalism and active listening skills

- Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

- Helpful attitude and a willingness to support your colleagues who may be directly interacting with our customers

WE PROUDLY OFFER A FULL BENEFITS PACKAGE:

- Medical, Dental and Vision

- 401K with company match + profit sharing

- Paid holidays and time off

- Life and short/long term disability insurance

- Discounted Employee Stock Purchase Program

- Tuition reimbursement

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