05/04 American Express HR Team
HR at American Express

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American Express - Manager - Communications (10-15 yrs)

Gurgaon/Gurugram/Haryana Job Code: 69681

Job Description :


Part of a global communications team, this role is responsible for supporting employee and executive communications for the Global Services Group (GSG) in Gurgaon, which is comprised of 9,000+ colleagues. 

- The role reports to the Vice President of Public Affairs & Communications, India, with dotted line accountability to the Vice President of GSG Communications. The Manager works closely with colleagues both within India and across markets to create, plan and manage employee communications and engagement programs, conceive and manage ongoing editorial features for the colleague intranet site, support executive communications for senior business leaders, and provide guidance to business partners around a variety of strategic business initiatives.

Responsibilities :

- Manage the development of news and feature content 

- Write and develop communications such as video treatments and scripts, blogs, talking points, FAQs and organization announcements. Provide internal messaging for company-wide initiatives and issues, as well as those unique to the GSG team

- Develop impactful strategies and communication approaches that help drive employee engagement and articulate change across a variety of channels

- Partner with global communications team to develop and roll out visual communications and branding in the market; Oversee logistics for local execution of global town halls and executive telepresence meetings

- Manage GSG distribution lists and mailbox activity

- Support GSG communication relationship leads, as needed, in communicating thoughtfully and effectively to various internal audiences, building a broad understanding of business goals and best practices

Qualifications :

- A minimum of 10-12 years communications / public relations or related experience

- Proven ability to craft and implement effective employee communications plans serving broad audiences; multinational experience a plus

- Experience working across a variety of communication channels, including social media, web and video
- Innovative thinker who is comfortable in a fast-paced environment

- Creative, self-motivated team player, with proven ability to effectively collaborate with colleagues across the company to support large-scale initiatives

- Strong writing skills

- Excellent judgment

- Jive intranet software, Adobe Illustrator and MS PowerPoint expertise a plus

- Bachelor's degree required

Schedule (Full-Time/Part-Time): Full-time

Job type- Permanent

Industry Type - Marketing

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