10/08 American Express HR Team
HR at American Express

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American Express - Executive - Marketing - Client Management & Sales (2-5 yrs)

Gurgaon/Gurugram/Haryana Job Code: 86504

Job Description : 

Function Description:

This position will be responsible for managing the top customers (excluding Centurion) for Consumer Cards through Centralized Account Development. This position will be pivotal in driving portfolio growth, cross-sell, customer satisfaction and client retention targets for top customers. The intent is to interact with these members through high touch Servicing, Travel, Experiences and Lifestyle propositions.

Critical Factors to Success :

Understand the profile, preferences, history and revenue potential of each segment in the portfolio 


Collaborate with Product and marketing teams to conceptualize and implement initiatives to drive portfolio growth, cross - sell and retention targets


 - Consultative engagement with the objective of maximizing the value of the Card and demonstrate share shift


Develops & manages a close relationship with cross functional teams within American Express such as Product, Marketing, World Service, Travel & Lifestyle, Credits and Risk 


- Provide a friendly, efficient consultative service that engages customer with the service & optimizes revenue 
opportunities by proactively anticipating customer requirements & building brand loyalty. 


- High level of Customer service and engagement orientation 


- Excellent oral and written communication skills. 


- Outstanding listening skills and capacity to articulate effective actions based on identified needs and profile. 


- Ability to build a highly engaged relationship with a High Value Premium customer portfolio

Qualifications :

Past Experience :

Customer handling profile -telephone

Academic Background : Graduate

Functional Skills/Capabilities :

- Communication Skills


- Advanced servicing orientation


- Handling multiple conversations


- Good product and process knowledge


- Ability to handle and resolve difficult coversation


- Good selling ability -sales mindset

Knowledge of Platforms : Desktop/WSP

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors

Set The Agenda : Define what winning looks like, put enterprise thinking first, lead with an external perspective
Bring Others With You: Build the best team, seek & provide coaching feedback, make collaboration 


Essential : 


Do It The Right Way: Communicate frequently, candidly & clearly, make decisions quickly & effectively, live the blue box values, great leadership demands courage 


Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 9, 2019, 3:52:07 AM

Job type- Permanent

Industry Type - Client Management & Sales

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