Talent Acquisition at American Express
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American Express - Executive - Business Development - Merchant Acquisition (0-3 yrs)
Business Development Executive (Merchant Acquisition)
- Generating and closing new acquisition signing leads in the assigned territory
- To achieve objective of coverage, quality signings for the territory
- Ensuring Merchant set up, welcome call and manages first 100 days to ensure activation
- Follow up on customer / employee generated leads
- Build relationships for success - consultative solution selling to ensure long term relationship building
- Own end to end resolution of reported Surcharge & Suppression cases
- Effective and efficient delivery of campaigns
- Proactive identification of incremental opportunities to leverage all client contacts based on needs, while potentially leveraging cross selling opportunities
- Provides first point of escalations from other contact channels
- Reinforce and demonstrate the Value Story to retain merchant and promote Card Acceptance
- Develop in-depth understanding of the customers and marketplace
- Effective use of consultative selling process
- Driving for results
- Collaborating and influencing others
- Effective time management skills
- Effective relationship building skills
- Effective in resolving conflict
- Effective negotiating skills
- Effective problem solving skills
- Team player
- Ability to establish and maintain credibility with external customers
- Adaptable to varying tasks according to account importance and / or size
- Use of quantitative data analysis to sell Value
- Readily accessible to satisfactorily address merchant changes / issues
- Abide by Company Policies
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