09/08 American Express HR Team
HR at American Express

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American Express - Customer Care Professional (1-5 yrs)

Gurgaon/Gurugram/Haryana Job Code: 86327

Customer Care Professional

Job Description :


Why American Express ?


There's a difference between having a job and making a difference.


American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We have also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. W have their backs as they grow their skills conquer new challenges, or even take time to spend with their family or community. And when they are ready to take on a new career path, we are right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don't make a difference without it.

Don't live life without it.


JOB DESCRIPTION :

Function Description : Global New Accounts

Purpose of the Role :


- Timely And Error Free Processing Of Card Applications.


- Provide excellent service to US card applicants/Card Members


- Processing Of Applications by Ensuring Complete Analysis of Available Data on Profile, adhering to outlined Procedures


- Ability to connect with customers and willingness to go beyond the call of duty


- Ability to Demonstrate exceptional customer service etiquettes


- Understand the bank environment and confidentiality of customer data


- Assist Audit, Internal And Compliance Functions at times Of Audits To Ensure All Control Issues


- Are Identified And Addressed.


- Acts as a brand ambassador for the company


- Ability to analyze and suggest improvement on existing processes, procedures.


- Ability to work with minimal support


- Candidate should be customer centric.


- Support All Other Day-To-Day New A/C Processes And All New Initiatives


- Shift Timings - 24- 7


Qualifications :


Critical Factors to Success :

- Proven ability to craft and implement effective communications plans serving a broad audience


- Effective understanding of employee communications best practices


Past Experience :


- Minimum 12 months in the current role


- Hands on experience in creating videos, web/graphic design will be a plus

Academic Background : Graduate

Functional Skills/Capabilities : Minimum 1 Year Of Experience In relevant field


Technical Skills/Capabilities:

Excellent Communication skills :

- Good Analytical Skills with Eye for Details.


- Good Interpersonal Skills.

- Basic Computer skills mandatory

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors


Schedule (Full-Time/Part-Time): Full-time

Job type: Permanent

Industry Type - Customer Care

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