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18/10 Shweta Barmi
HR Sourcing Specialist at Ameican Express

Views:93 Applications:28 Rec. Actions:Recruiter Actions:24

Ameican Express - Customer Care Professional - Voice Process (1-5 yrs)

Gurgaon/Gurugram Job Code: 95177

- Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.

- Deliver To The Employees, Customer And Shareholder Metrics As Per Goals. 


- Adherence To Quality And Compliance Guidelines Communicates Effectively


- Oral As Well As Written Ability to recognise tone and mood of customer through written communication.


- Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication 


- Ability To Address 2-3 Conversations Simultaneously


 Attentive : 


Eye For Detail : Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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