Aldrich Capital Partners is looking for Medical record customer support specialist for its portfolio company eHealth technologies. It is the leading provider of clinical information services for aggregation of healthcare data and image-enabled Health Information Exchange (HIE). With customers across the country, eHealth Technologies works with prominent HIEs throughout the US and over half of the nation's top 100 hospitals, including 16 of the top 20 US News & World Report Honor Roll Hospitals for 2018-2019. The company's eHealth Connect- solutions enhance patient and physician satisfaction by streamlining care transitions and assuring physicians have the right information to care for their patients. eHealth Connect- Image Exchange enables HIE subscribers- access to full diagnostic quality medical records in the context of the patient record. Visit www.eHealthTechnologies.com.

About Medical Record Customer Support Specialist -

This position is a member of eHealth Technologies- Operations team in a customer service aspect, plays a pivotal role in delivering critical patient medical information as requested by customers. This position plays a key role in the accomplishment of eHealth Technologies business objectives by providing their assigned regional customers exceptional value and timely information. This is an entry-level position. The person will work in a dynamic, fast-paced, team-oriented work environment that is guided by and upholds company core values.

Primary Responsibilities:

- Opens and validates request, requests information from providers via fax or phone, follows up open requests, ensures all information is received and accurate

- Efficiently and effectively documents request progress in a case management system.

- May also undertake additional activities at the request of the customer.

- Proactively addresses and elevates customer service issues to Regional Team Leader.

- Adheres to established business processes, policies, and regulations

- Ensures customer requests are processed in a timely and HIPAA compliant manner maintaining appropriate documentation.

- Appropriately prioritizes work to support team goals

- Ensures all policies and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines.

- Proactively monitors request activity and takes necessary action to avert potential customer service issues.

- Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information.

- Maintains effective communication and good relationships with all providers.

Requirements

- Any Graduate

- Flexible to work in Night shifts

- 2 - 3 customer service experience, medical records experience preferred.

- Demonstrated excellence in communication (written and verbal) with customers

- Proficiency in all aspects of PC utilization including MS office.

- Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity

- Exercises good judgment and utilizes creative problem-solving skills

- Ability to complete tasks accurately and within strict time constraints

- Regular and reliable in-person attendance is required to perform the duties of the position.

- Work requires willingness to occasionally work a flexible schedule.

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