AiTrillion - Head - Customer Support (5-10 yrs)
Job Title : Customer Support & Success Head - AiTrillion
Location : Indore HQ
Responsibilities :
- Leadership & Team Management
- Customer Support Strategy
- Customer Success & Relationship Management
- Customer Retention & Growth
- Performance Reporting & Insights
Requirements :
- Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
- Proven experience (at least 5 years) in customer support, customer success, or a related leadership role, preferably within the SaaS or e-commerce industry.
- Strong understanding of customer support best practices, including ticket management, SLAs, and customer satisfaction metrics.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
- Analytical mindset with the ability to leverage data to drive decision-making and process improvements.
- Experience in managing and leading high-performing teams.
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
Preferred Qualifications :
- Experience in the e-commerce industry or with e-commerce platforms.
- Familiarity with AI-based solutions and marketing automation.
- Prior experience working with global clients, particularly in the USA.
If Interested, Pls Share Updated CV
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