HR and Community Manager at AHA Taxis
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AHA Taxis - Executive - Customer Care (0-1 yrs)
KEY RESPONSIBILITY AREAS (KRAS):
- CSR responsibility managing incoming calls and customer service inquiries
- Growth Driven Generating sales lead that develops into new customers.
- Lead Management System Creating, Maintenance & Reporting.
- Customer Satisfaction Ask questions to understand customer requirements and close sales and handle grievances to preserve the company reputation
- Keep records of calls and sales and note useful information
KEY SKILLS REQUIRED:
- Ability to multi-task, prioritize and manage time effectively.
- Excellent communication and interpersonal skills
- Convince Ability
- Handle grievances to preserve the company reputation
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Cool-tempered and able to handle rejection
- Proven track record of successfully meeting sales quota preferably over the phone 6 days working in shifts.
EDUCATION & EXPERIENCE:
- Education/qualification -Graduate
- 0 to 2 Years of experience
- Excellent written and verbal communications skills in English and a fundamental knowledge of Hindi.
- Basic Computer Knowledge
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