19/04 Jaya Chaddha
Executive-HR at Affordplan

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Affordplan - Team Lead - Customer Relations (3-5 yrs)

Delhi Job Code: 71459

About Us :

At AffordPlan, our mission is to enable healthcare affordability for millions of people through innovative financial solutions. We aim to bring accessible, affordable and high-quality healthcare to the world. We believe that planning for medical expenses is no longer limited to taking an insurance cover or a medical loan; it's a systematic pursuit. Health-related problems are increasing rapidly and there is a growing gap between patients and affordable healthcare that AffordPlan is dedicated to closing through financial technology. To do this, we're rethinking how healthcare is delivered by empowering our patients to plan themselves for their medical expenses and help them access high-quality healthcare.

Description:

- Will be responsible for handling a team of 20-30 executives

- Will be managing customer care, collections, escalations, welcome call team, online tickets of complaints team.

- Must have handled all the above mentioned departments (specially, escalations & customer care)

- Train and monitor sales team

Looking for :

- 3 to 5 years of experience

- Must have experience in customer care and escalations

- Good interpersonal skills.

- Working knowledge of Excel will be an Added advantage.

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