Head Sales at Onmark Digisolutions Pvt Ltd
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Advisor - Customer Service - Automotive (2-5 yrs)
He or She is responsible for capturing customers demand and completion of all demanded repairs up to the customer's satisfaction.
- Degree or diploma in Automobile /Mechanical Engineering.
- Prefer up to 5 years- experience in automobile dealership.
Detailed activities are as given below:
- Service Vehicle receiving and delivery
- Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet.
- Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).
- Provide clear cost estimates and keep customers informed of work progress.
- Monitor the work progress and keep customers informed of changes in cost and completion times.
- Ensure clear and precise service invoices that shows parts, labour and lubricant charges.
- Take all necessary actions to resolve customer complaints as per promised time.
- Ensure all customer vehicles are clean and ready according to the promised delivery time.
- Conduct Post-Service Follow-up after 3 days of vehicles delivery to check customer's satisfaction Capturing of Sales and Evaluation enquiry
- Responsible for Used Car sales & Sourcing
- Bring in ideas and events for better inflow of vehicles for Sales, Service, Carwash and present the same with the respective manager and conduct one such events monthly.
- Make sure the reporting team brings in ideas, analyses the best idea to increase the total productivity of the outlet, present the same to the reporting manager and make sure such events are done one a weekly/ monthly basis.