HR at Advatix Logistic Power Supply and Chain
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Advatix - Executive - Customer Support (1-5 yrs)
Location: Gurgaon, Udyog Vihar Phase IV
Shift: Night Shift
Process: US Client
Responsibilities :
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies.
Requirements :
- Ability to stay calm when customers are stressed or upset
- Excellent Communication skills
- Comfortable using computers
- Experience working with customer support.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
