Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
08/05 Raviteja
IT Recruiter at Advansoft

Views:19 Applications:11 Rec. Actions:Recruiter Actions:0

Advansoft - Executive - Customer Support (0-2 yrs)

Thane/Mumbai Job Code: 324742

- Respond promptly and professionally to customer inquiries via phone, email, and chat.

- Assist customers in troubleshooting issues with our products/services, providing clear and concise instructions.

- Effectively resolve customer complaints or concerns, striving for first-call resolution whenever possible.

- Escalate complex issues to the appropriate department for further investigation and resolution.

- Maintain accurate records of customer interactions and transactions using our CRM system.

- Collaborate with other team members to continuously improve customer support processes and procedures.

- Stay up-to-date on product knowledge, company policies, and industry trends to better assist customers.

Add a note
Something suspicious? Report this job posting.