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11/06 Raviteja
IT Recruiter at Advansoft

Views:2 Applications:1 Rec. Actions:Recruiter Actions:0

Advansoft - Executive - Customer Service (1-5 yrs)

Chennai Job Code: 329827

- Handle outbound and inbound calls to address customer inquiries, provide information, resolve issues, and ensure customer satisfaction.

- Communicate clearly and effectively, both verbally and in writing.

- Maintain high standards of grammar, sentence construction, and pronunciation.

- Accurately document all customer interactions and follow-up actions in the company's CRM system.

- Work efficiently in a fast-paced environment and manage multiple tasks simultaneously.

- Adapt to rotational shifts and be flexible with working hours, including weekends and holidays.

- Participate in ongoing training and development programs to improve product knowledge and customer service skills.

- Collaborate with team members and other departments to ensure a seamless customer experience.

Requirements :

- Proven experience in handling outbound and inbound calls.

- Excellent communication skills, both written and verbal, with strong grammar, sentence construction, and pronunciation.

- Ability to join immediately.

- Willingness to work 5 days a week with 2 days rotational offs.

- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

- Strong problem-solving skills and the ability to think on your feet.

- Proficiency in using CRM software and other customer service tools.

- High school diploma or equivalent; a college degree is preferred.

Desired Skills :

- Previous experience in a customer service or call center role.

- Ability to handle difficult or irate customers with patience and professionalism.

- Strong organizational skills and attention to detail.

- Ability to work independently and as part of a team.

- Quick learner with a positive attitude and a passion for providing excellent customer service.

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