Parent Relation Officer needed in an Education Group in Hyderabad. (Immediate Joining)

Key Responsibilities :

- Fields incoming enquiries from prospective families, collect and capture their data into the student management system effectively and accurately

- Build effective, supportive and professional relationships with families to promote School's Amazing Learning and support prospective families in identifying their school choice options

- Ensure all incoming enquiries from prospective families are attended promptly, effectively and professionally according to protocols and best practices

- Engage positively with prospective families while providing accurate and relevant information and guidance that will convert to appointments and ultimately enrolment in respective school of choice

- Effectively managing workloads in a fast-paced environment

- Effectively work as a team to plan, coordinate and execute effective inbound and outbound campaign that promotes high conversion rate

- Proactively provide feedback to ensure effective communication strategies, positive customer experience, and higher conversion

Abilities and Skills :

- Knowledge and understanding of primary and secondary school environment and admissions process, is an added advantage

- Ability to understand, apply and use a variety of software applications, including sound knowledge of standard computing tools including Microsoft Office applications, on-line databases, email, and web-based research tools.

- Experience using Hubspot and Engage software, preferred

- Ability to manage social media is an added advantage

- Experience in an urban school with students of various racial, ethnic and socioeconomic backgrounds, preferred

- Ability to work collaboratively and establish rapport with diverse families and school staff

- Ability to organise and coordinate work independently and set priorities in the context of a full, multifaceted set of responsibilities.

- Ability to exercise good judgment and discretion, particularly in matters relative to sensitive or confidential student records, personnel or organisational matters.

- Ability to engage in self-evaluation with regard to performance and professional growth;

- Ability to establish and maintain cooperative working relationships with students, staff and others

- Demonstrated ability to make accurate and consistent interpretations of a broad variety of academic and/or administrative policies and procedures.

- Effective analytical, critical thinking, writing and verbal communication skills

Required Qualifications :

- Bachelor's degree from an accredited college or university

- Minimum 6-8 years' experience in sales and/or customer service environment

- Strong proficiency in English (Written & Spoken)

- Strong proficiency in Telugu (Written & Spoken)