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26/05 Kunal Ahlawat
HR Business Partner at Aditya Birla Fashion And Retail Ltd

Views:574 Applications:68 Rec. Actions:Recruiter Actions:17

Aditya Birla Fashion - Luxury Client Advisor - Customer Service (0-5 yrs)

Mumbai/Delhi NCR Job Code: 274747

- Looking for people with an unflinching attitude to serve and delight customers who come to our stores looking for the perfect way to dress up on their special day or for the special occasion.

- Using your ability to provide deep insights on the product, create different looks in line with the requirement and trends in vogue and establish emotional connect with the customer , you shall

- Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business

- Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as brand history and heritage in accordance with the brand selling ceremony

- Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales

- Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities

- Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests

- Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;

- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment

- Maintain security standards within the store to ensure safety of customers, colleagues and merchandise

- Contribute to upholding the visual display of all products in accordance with brand visual standards

- Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room

- Adhere to brand Image standards and guidelines

- Follow all company policies and procedures.

Key Requirements :

- 1+ years of luxury fashion sales experience preferably in a similar role or customer service setting

- Proven ability to drive and exceed individual and store results

- Proven ability to build lasting relationships with customers and colleagues

- Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously

- Strong organization and follow-up skills are essential

- Accuracy and attention to detail needed

- Candidate should be team-focused with a desire to collaborate effectively

- Ability to work in a fast moving and dynamic environment

- High flexibility and ability to adapt to different customers

- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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