Company Profile

- Accrete Globus Technology is an India based SAAS-product company that is involved in the Development and Marketing of 6Orbit - A Cloud-based process automation tool. The company operates in the Indian domestic market and offers an alternative to traditional ERP tools.

Company URL : http://accreteglobus.com/

Our Product : 6Orbit (http://www.sixorbit.com/)

Job Location : Bangalore

Experience : 1-3yrs

Job Description :

- Research, diagnose, troubleshoot and identify solutions to all service requests received via email, telephone and chats.

- Ask customers targeted questions to quickly understand the root of the problem.

- Track all issues through to resolution, within agreed time limits.

- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.

- Properly escalate unresolved issues to appropriate internal teams (e.g. Technology Teams).

- Provide prompt and accurate feedback to customers.

- Refer to internal databases or external resources to provide accurate technical solutions.

- Compile all issues and/or problems faced by the customer in a timely and accurate manner.

- Prioritize and manage several open issues at one time

- Follow up with clients to ensure their issues are not re-occurring after troubleshooting.

- Prepare accurate and timely reports.

- Every issue/problem encountered, subsequent to their resolution, to be documented with a summary of the issue and the solution provided.

Desired Candidate Profile :

- 1-3 years of experience in Customer Support.

- Excellent problem-solving and communication skills.

- Ability to provide step-by-step technical help, both written and verbal.

- Desire and enthusiasm to learn new technologies/skills and comfortably apply the learning to the problem at hand.

- Ability to work on multiple projects under tight deadlines with solid organizational and time management skills.

- Ability to work independently or as a team player who enjoys working on cross-functional and culturally diverse teams.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.