Account Manager

- Work in a company with a solid track record of performance

- Work alongside & learn from best in class talent

- A role that offers a breadth of learning opportunities

- Our Client is an End-to-End Recruitment Solution, Human resource staffing and consultancy firm, providing innovative & Out-of-the-Box, turnkey solutions to customers in addressing their complex hiring issues while keeping the cost minimal.

The Job

Your Responsibilities will include :

- Candidate with Inbound and outbound voice experience in disbursal operations with banking and lending industry.

- Explaining and convincing the customers about the benefits and offers related to the financial products like Personal Loans & Insurance.

- Understanding the needs of customer and helping the customer to complete the loan process and in collecting required information.

- Convincing the customers on submitting financial documents & statements involved procuring Personal Loans in a timely manner.

- Ability to make customers understand about various Repayment setup (NACH/E-NACH) methods & guide them on the same.

- Convincing the customers on submitting KYC documents & any additional documents as required by Credit/Risk functions.

- Pitching & cross selling of Insurance products to customers by explaining the benefits and processes involved in insurance activation.

- Verifying all submitted documents and details and guiding the customers throughout the process.

- Following up with prospects and engaging them multiple times to fulfill their financial needs

- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

- Ability to maintain composure in critical situations & deliver target-oriented result

Ideal Candidate

Skills Required :

- 1+ years of work experience in tele sales and relationship manager role with financial service based company.

- Strong interpersonal and communication skills with the ability to communicate & convince effectively to a wide range of Customer base.

- Comfortable with flexible shifts.

- Ability to converse in multi-language - English & Hindi is a must

- Time management, Decision making ability, professionalism, Negotiation and convincing skills.

- Focused on Quality & Target driven approach.

- Fintech Startup experience is an added advantage.

- Knowledge on Loan Process and Products.

- Knowledge of insurance products & processes

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