Job Title: Manager/Sr. Manager

Specialty : Account Management - Staffing

Location: Bengaluru/Mumbai/Delhi/Pune/Chennai/Hyderabad

Job Summary :

Key Responsibilities :

- Managing and Building relationship with Existing Accounts

- Mining and growing the account with net additions of headcount and revenue.

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition

- Specifically from a staffing background. Good communication and presentation skills.

- Key competency in Sales and Business Development and Client engagement.

- Acquire a thorough understanding of key customer needs and requirements

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Ensure the correct products and services are delivered to customers in a timely manner

- Serve as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Play an integral part in generating new sales that will turn into long-lasting relationships

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

- Develop a strong business relationship with clients and map the organizations well and add to the revenue and headcount growth.

- Capable of up-selling Learning Services and Digitized Workforce Solutions.

- Understand the monthly, quarterly, and annual targets and makes plans to achieve the same.

- Data analytics

- Customer centricity

- Should be good at managing multiple stakeholders, interacting with senior leadership at client place and ASM

- Willing to travel.

Relationships :

Reports to : Senior Manager/AGM

Qualifications :

Education : Graduates in any stream.

Work Experience : 3-5 years

Knowledge and Skill Requirements :

1. Negotiation skills

2. Proven experience as a key account manager

3. Experience 3+ years in sales and providing solutions based on customer needs

4. Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

5. Excellent organizational skills

6. Ability in problem-solving and negotiation

7.BSc/BA or MBA in business administration, sales, or relevant field.

8. Behavioral skills - Confidence, Persistency, Maturity, Adaptability, Assertive, proactive

9. Knowledge skills - Sales & marketing, Highly analytical, Good presentation skills.

10. Forecasting and pipeline.

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