This role is accountable for customer relationship management and mining of named key customer accounts

Experience & Skills :

Work Experience :

The Ideal individual has an experience/background in:

- Strategic Account Management of 8- 12 years

- Working across all levels in the Client's Business

- IT Products Industry

- Managing BFSI accounts

Does it sound like you. Then this might be the exciting opportunity you- d always wanted to be part of.

Functional Experience :

- Indepth understanding of Client's needs with consultative selling and solutioning experience

- Hands-on in negotiating pricing agreements

- Proven ability to grow accounts significantly

- Skilled in multi-level customer engagement

- Techno-commercial knowledge

Leadership Skills

- Experience in working and aligning with Solutions Architects and Delivery Managers

- You value relationships and can influence decision making of the Client

Personal Skills

- Results & number driven

- Strong relationship skills - an extrovert

- Self driven - don't wait for others to push

- Continuous learner - hungry to learn and experiment

- Solution focused - hunts for problems and focuses on solving them in timely and effective manner; ability to anticipate and re-align

- Trustworthy - someone to lean & count on

- Committed - figures out how to get something done

- Logical & Street Smart with critical thinking skills;

- Flexible - ready for adjustment for success of assignments

- Empathetic - good listener and being able to put oneself into others shoes

Educational Qualification :

- Engineer (BTech) & MBA (preferably)
 
Key Accountabilities :

What are the most important deliverables and outputs/outcomes the role is primarily responsible for?

- Revenue

- Growth of strategic business in each named account

- CSAT for each account

- Growth of share of wallet in each account

- Creative proposals and pricing models for complex customer situations

- Support Marketing efforts positioning the Company as a dominant player in the respective target market

Roles and Responsibilities :

- Growth of Revenue and Profitability numbers for the key accounts

- Development and implementation of growth strategies for each account

- Tracking of competition in the Key accounts and remain ahead

- Pre-emption and resolution of issues, working with the customer and the Delivery teams to manage escalations

- Building of a reputation of - easiest to work with- with each Key Account

- Application of market research and market analysis to improve customer experiences

- Development of - pipeline- strategies and flow models to ensure targeted order inflows are achieved and balanced into Projects

- Ideation / design / co-creation of innovative solutions for Key Client.

- Go-to person both internally and in the Key Client's organization for customer information, competitor information and market information

- Moving of the relationship from vendor/supplier to trusted partner/partner of choice

- Voice of customer with in the business

- Responsibility for RFI & RFP to customer

Location - Mumbai

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