Key Responsibilities:Establishes productive, professional relationships with key personnel in assigned customer accounts.

- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers expectations.

- Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts

- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.

- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

- Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.

ACCOUNTABILITIES AND PERFORMANCE MEASURES:

- Manage our key accounts portfolio

- Achieves assigned sales quota in designated strategic accounts.

- Communicate with major clients on a regular basis and respond to specific queries

- Identify and approach new potential strategic customers

- Monitor sales performance metrics

- Suggest solutions and innovative ideas meet client needs

- Meets assigned expectations for profitability.

- Achieves strategic customer objectives defined by company management.

- Completes strategic customer account plans that meet company standards.

- Maintains high customer satisfaction ratings that meet company standards.

- Prepare monthly, quarterly and annual reports and forecasts

- Completes required training and development objectives within the assigned time frame.

ORGANIZATIONAL ALIGNMENT:

- Reports to the VP Strategy -

- Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.

- Closely coordinates company executive involvement with customer management.

- Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.

- This position may have direct report staff assigned to support responsibilities in specific customers.

QUALIFICATIONS:

- Three-year college degree from an accredited institution with an MBA from a tier 1-2 institution

- Minimum ten years of strategic sales experience in a business-to-business sales environment.

- Solid sales experience in B2B environment

- Understanding of sales performance metrics

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