We're seeking a driven and organized Account Manager - Operations to join us in delivering exceptional client experiences and operational efficiency. As an Account Manager - Operations, he/she will play a pivotal role in ensuring the smooth execution of projects and maintaining strong client relationships. His/Her focus will be on optimizing internal processes, coordinating project logistics, and collaborating with cross-functional teams to deliver results that exceed client expectations.

The focus shall be on DIGITAL INTEGRATION

Duties and Responsibilities

- Act as the primary point of contact for assigned clients, building strong relationships based on trust and effective communication.

- Understand client goals, objectives, and requirements to ensure the successful translation of their vision into actionable project plans.

- Collaborate closely with internal teams, including project managers, designers, developers, and content creators, to ensure project execution aligns with client vision.

- Oversee project timelines, deliverables, and budgets, ensuring projects are completed on schedule and within scope.

- Proactively identify potential project risks or issues and work to mitigate them, seeking solutions that align with client goals.

- Conduct regular project status meetings with clients to provide updates, gather feedback, and address any concerns.

- Communicate client feedback and project requirements clearly to internal teams, ensuring a shared understanding of expectations.

- Keep abreast of industry trends and advancements to provide clients with insights and recommendations for enhancing their market presence.

- Manage project invoicing, billing, and financial reporting in coordination with the finance department.

- Contribute to the development and improvement of internal operational processes to enhance efficiency and client satisfaction.

Qualifications :

- Bachelor's degree in Business, Marketing, Communications, or a related field.

- Proven experience as a managerial level or in a client-facing role within a digital agency or related field & have handled 360 marketing campaigns.

- Strong understanding of digital project management, (including web development, design, and content creation

processes) operations, and client relationship management.

- Years of proven experience in operations management, with a focus on activation or product launch or campaign management.

- Exceptional communication and interpersonal skills, with the ability to effectively engage with clients and internal teams.

- Detail-oriented with excellent organisational and time management abilities.

- Problem-solving mindset with the capacity to navigate challenges and adapt to changing project requirements.

- Proficiency in project management tools and software is a plus.

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