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19/05 Neeraj Shukla
Senior Talent Acquisition at Mnrsolutions

Views:11 Applications:17 Rec. Actions:Recruiter Actions:0

Account Manager - Customer Success - IT Product (5-10 yrs)

Bangalore Job Code: 214150

Customer Success Account Manager -Product Based IT Company-Bangalore

Responsibilities and Duties :

- The role will focus on engaging with the key stakeholders at all levels at the client end to understand their business needs and enable to meet the requirements.

- Build stakeholder maps, risk assessments, best practices etc. for respective clients

- Anticipate and proactively resolve any potential issues related to the product or service

- Establish Governance mechanisms with the key stakeholders to review monthly advisory reports highlighting the opportunity areas for the clients

- Publish management reports basis information from Company, Configure the product as needed and take support from IT support team for advanced configurations

- Engage with the clients to ensure that the clients continue to find value in the platform, work with internal leadership and publish NPS survey twice a year

- Issues and enhancements needs to be understood from business side and translated with impact in story format to internal product/support team

- Complete ownership of account and management of P&L, ensure invoices are presented correctly, issues resolved to ensure payment is made within agreed term

Key skills

(using tools like MS Excel, MS SQL, MS PowerPoint, Tableau etc.)

- Excellent communication skills (both verbal and written)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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