Account Manager - Customer Service (3-5 yrs)
Location : Bangalore
Experience : 3.0 - 5.0 Years
- More into Farming or Hunting role.
- Experience of working in the Telecom sector.
- Graduate/Post Graduate in Engineering / Technical field
- Preferably has Technical knowledge in the telecom domain
- Preferably having CCNA
- Experience The candidate should possess and demonstrate the following:
- Should have at least 1-2 years of Relationship experience in Telecom/ISP/Banking sector with Corporate/Enterprise Segment customers.
- Has a good understanding of Telecom technologies/Networking (minimum 1- 2 years)
- Committed to on-time delivery
- Ability to identify service satisfaction & revenue enhancement opportunities
- Good Relationship skills for managing the customer experience.
- Strong Data analytic insights - expected to work with numbers and data to monitor churn metrics, campaign effectiveness, and value return metrics
- Strong understanding of the latest technologies in customer experience